FAQ's

What is In The Lab?

In The Lab is a global basketball brand that provides cutting-edge apparel, top-tier training programs, and basketball content. It aims to inspire, equip, and connect basketball players worldwide, offering both on-court and off-court solutions.

What products does In The Lab offer?

In The Lab offers a range of products including apparel like hoodies, tees, shorts, and accessories such as backpacks, socks, and headwear. We also sell high-quality basketballs and exclusive anime collaboration items.    

What is the Silent Basketball 3.0?

The Silent Basketball 3.0 is a premium basketball designed to enhance training by reducing noise and improving dribbling skills. It's suitable for both indoor and outdoor use, made of high-quality materials for durability and performance. With over 45,000+ sold around the world, we are the original creators behind the Silent Basketball.

What is In The Lab+?

In The Lab+ is an online training platform that provides comprehensive basketball training programs. Subscribers get access to exclusive training videos, drills, and other content aimed at improving their basketball skills.

How can I join In The Lab’s community?

You can join In The Lab’s community by subscribing to our newsletter, following us on social media, and participating in our online training programs. Membership provides updates on new collections, exclusive discounts, and more.

What is the Boruto collaboration?

The Boruto collaboration features a range of apparel and accessories inspired by the popular anime series "Boruto: Naruto Next Generations." This includes themed shorts, tees, long sleeves, hoodies, and basketballs.

How can I purchase products from In The Lab?

Products can be purchased directly from the In The Lab website. Simply browse the categories, select the desired items, and proceed to checkout. They offer various payment methods including credit cards and Apple Pay.

What are the shipping policies of In The Lab?

In The Lab ships worldwide with various shipping options. Orders typically ship within 2-3 business days, however Pre-orders ship within three weeks, and estimated delivery dates are provided at checkout. Tracking information is provided once the order is dispatched.

What is the return policy of In The Lab?

In The Lab does not accept any returns/exchanges on our products. Please note that all sales are final. Contact info@inthelab.tv with any questions.

How can I contact In The Lab for support?

For any queries or support, you can contact In The Lab via their contact page on the website. They offer support for order issues, product inquiries, and general information about their services and products. You can also email info@inthelab.tv.

What size should I order?

Our size guide provides detailed measurements to help you find the right fit. If you’re between sizes, we recommend choosing the larger size for a more comfortable fit.

Does In The Lab offer international shipping?

Yes, we offer international shipping. Shipping fees and delivery times vary by location and are calculated at checkout.

Can I track my order?

Yes, once your order is dispatched, you will receive an email with a tracking number and a link to track your package.

What payment methods are accepted?

We accept major credit cards, Apple Pay, Shop Pay and PayPal. All payments are processed securely.

Are there any special care instructions for your products?

We recommend following the care instructions provided on the label of each product to ensure longevity and quality. Generally, it’s best to machine wash cold and tumble dry low or air dry.

How can I collaborate with In The Lab?

We’re always open to partnerships and collaborations. If you’re interested, please contact us through our contact page or email info@inthelab.tv with your proposal.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased on our website. They are perfect for any occasion and can be redeemed on any purchase.

How can I stay updated on new releases and promotions?

Subscribe to our newsletter and follow us on social media to stay informed about new products, special offers, and exclusive content.

What is the process for pre-orders?

Pre-orders allow you to reserve products before they are officially released. These items will have an estimated shipping date, and you will be notified once they are ready to ship. Payment is required at the time of pre-order.

Does In The Lab offer discounts for bulk orders?

For bulk order inquiries, please contact us directly at info@inthelab.tv. We can discuss potential discounts and customization options.